Table of Contents
DECLARATION
APPROVAL ii
DEDICATION iii
ACKNOWLEDGEMENT iv
Abstract vii
CHAPTER ONE 1
1.0 Introduction 1
1.1 Background to the study I
1.2 Statement ofthe problem~ 5
1.4 Specific Objective 5
1.5 Research Questions 5
1.6 Scope of the study 6
1.6.lAreascope 6
1.6.2 Content scope 6
1.6.3TimeScope 6
1.8. Definition of key concepts 7
CHAPTER TWO 9
LITERATURE REVIEW 9
2.0 Introduction 9
2.3 Review and Critique of Empirical literature 10
2.3.lThe effectiveness of Public Procurement and services delivery in Uganda 10
2.4 The current institutional set-up as prescribed by the PPDA Act and influences of
stakeholders 12
2.5 Factors Affecting Service Delivery 15
CHAPTER THREE 19
RESEARCH METHODOLOGY 19
3.0 Introductioir 19
3.2StudyArea 19
3.3 Study Population and Sample Size 20
3.4 Sampling procedures and methods 20
V
3.5 DataSources,21
3.6 Methods of data collection 21
3.6.2 interviews’ 22
3.7 Data Quality Control 22
3.8. Research procedure 23
3.9 Methods of data handling 23
3.lODataanalysis 23
CHAPTER FOUR 25
PRESENTATION, ANALYSIS AND INTERPRETATION OF RESULTS 25
4.1. Introduction 25
3,2. Response Rate 25
4.3. Background Information about the Respondents 26
4.2.1 Gender 26
4.2.2 Age bracket 26
4.2.3 Marital status ofthe respondents 28
4.2.4 Level ofEducation 28
4.3Public Procurement and Service delivery in Mubende district local government 29
4.4 Roles of stakeholders and Service delivery in Mubende district local government 31
CHAPTER FIVE 34
SUMMARY, DISCUSSION, CONCLUSIONS AND RECOMMENDATIONS 34
5,0 Introduction 34
5.1 Summary of the Study Findings 34
5.1.1 General fmdings 34
5.1.2 The effectiveness of public Procurementonservice delivery 34
5.1.3 The roles undertaken by different stakeholders in service delivery 34
5.1.4Factors affecting service delivery 35
5.2Conclusion 35
5.3 Recommendations of the study 35
Abstract The study aimed at measuring the effectiveness of Public Procurement and Service delivery in Uganda. Specific Objective of the study were to measure the effectiveness of Public Procurement and services delivery in Uganda, to examine the influences of different stakeholders and service delivery and to establish the factors affecting service delivery in Mubende local government, A sample of 100 respondents was selected and approached by the use of simple random sampling method and interviewed at different levels. The study found out public procurement has an effect on service delivery, public procurement doesntt help to direct resources to the right beneficiaries, resources of the District are not distributed basing on the set policies and procedures and Accounting Officer remains with due responsibility on all matters concerning receiving & reporting of government funds, lastly different procurement roles are appropriately assigned to different personnel during Procurement process. A number of factors were found to be affecting service delivery in Mubende district local government and these include the following among other factors; corruption, poor communication with communities, timing of service delivery. The study concluded that there is bigger effect of public procurement on service delivery with a score of 3:2 response questions that respondents agreed upon. This implies that better public Procurement leads to better delivery of services while poor public procurement hampers the delivery of services. The study recommends that i. Government should increase & quicken funding for the maintenance of community & feeder roads. Corruption should be reduced by enforcing of strict rules, giving penalties on those involved & also increase salaries of the civil servants can reduce on corruption. Concerning limited skilled personnel, the LG should train the recruited workers so as to equip them with necessary skills & also provide student loans and encourage them to go for further studies.
